CUSTOM ENAMELED SIGNS
What is the manufacturing time for an enameled plaque?
Standard signs are generally in stock. In case of stockouts, the manufacturing time is a maximum of one week.
For custom signs, production takes a maximum of 10 days after your approval of the proof sent by email.
Can you order an enameled plaque in specific dimensions?
This is possible, but manufacturing costs are significant since it is not a mass-produced item. As a result, the price is quite high and the manufacturing time is approximately 10 weeks.
Can you make an enameled plaque from one of my drawings?
This is possible if your drawing is in black and white or pastel colors. We can do it, but we cannot guarantee the exact reproduction of your Pantone colors. That is why a color test sample will be sent to you so that you won't be disappointed. In any case, you can send us your drawing by email so that we can tell you whether or not it is feasible.
Can you make an enameled plaque from a photo or one of my files?
This is possible, but we cannot guarantee the exact reproduction of your Pantone colors due to the uncertainties of firing at 780°C. That is why a color test sample is offered so that you can check the color rendering. In any case, your photo or file must be of high resolution.
Can you customize the small enameled plaques?
Small plaques measuring 7 x 4 cm or less can be customized, but not using a stencil. It is essential to create a screen printing screen, the high cost of which is added to the price of the piece. Therefore, this is only suitable when there are significant quantities to manufacture in order to amortize these setup costs.
FIXING ENAMELED SIGNS
What are the eyelets for?
The nickel-plated brass eyelets are fitted by us into the holes of the enameled signs. These parts are offered to prevent chipping of the enamel, which could be caused by excessive pressure during screwing. They can be replaced with stainless steel or plastic washers.
Are the screws you offer suitable for seaside environments?
We offer two types of kits, all designed for robust exterior mounting:
- A4 stainless steel screws represent the high end of standard hardware in terms of strength and durability, even in the most aggressive environments (marine/saline conditions).
- Domed brass screws, which never rust, embody the ultimate choice for traditional decorative fixing in terms of elegance and authenticity.
How to mount an enameled sign?
A detailed installation and maintenance guide is systematically included with every sign shipment (whether or not you opted for our fixing kit), to guide you step-by-step through the installation and preservation of your sign.
To find out morevisit our dedicated page:https://sanrival.fr/en/content/12-assembly-maintenance
Do enameled plaques risk rusting over time?
No, a quality enameled sign does not rust. Enamel is glass fused at a very high temperature onto metal, which creates a completely waterproof and unalterable vitrified barrier against the elements.
However, superficial rust spots may sometimes appear only on the edges (the sides) of the sign, particularly in very humid or seaside environments.
To completely prevent this phenomenon and guarantee exceptional longevity for your creation, here are the best practices to follow:
- Preventive protection: If your sign is exposed to marine air or humidity, it is recommended to protect its edges with a clear marine varnish before mounting it on the wall.
- In case you forget: If slight rust spots happen to appear on the edges over time, you can easily remove them using an abrasive sponge, then apply a varnish around the perimeter.
- Appropriate fixing: Be sure to use the proper hardware (such as our brass or A4 stainless steel screws) and tighten gently by hand, strictly avoiding power screwdrivers which could weaken the enamel.
THE ACCOUNT
How to create an account?
To create your account, you can click on the corresponding icon at the top right of each page. Then fill in the required fields, as well as the optional fields if you wish. Enter your email and create your password, which will serve as your login credentials for future connections. Finally, validate your registration.
Why create an account ?
If you create an account, you will have access to your invoice and you will also be able to create a list of favorite items.
In addition, creating an account will facilitate your future purchases, since your identity and address will already be saved for shipping your orders. Therefore, you will not need to enter them again.
Can I purchase products without creating an account?
Yes, you can buy products at SAnrival without creating an account. To do this, simply add the desired product(s) to your cart, click on "Add to cart", validate your cart, and click on "Order as a guest". Fill in the requested fields, including your last name, first name, postal address, and email, then choose your delivery method and complete the corresponding payment.
I forgot my password, how do I access my account?
Simply click on the "My Account" icon at the top right of the website, then click on "Forgot your password". Next, enter the email address used for your account, and we will send you an email with your password.
Are my personal data and banking details secure?
All provided data is confidential and is used exclusively by SAnrival. The website benefits from an SSL certificate to secure all your information. Bank transactions are managed and encrypted in secure mode by PayPlug, a highly reputable French payment partner, authorized by the ACPR (Banque de France) and equipped with the strictest banking security level: your banking details neither transit nor are ever stored on the site. Recommended for its reliability and trustworthiness, PayPlug guarantees the complete security of your data.
How do I modify my personal data?
To modify your personal data, log in to your account by clicking on "My Account", then change the information you want in the tab of your choice.
THE ORDER
I cannot place an order, what should I do?
To order a personalized plaque, you must enter the proposed text lines, then click on the "SAVE PERSONALIZATION" button. Once saved, your text appears in red under each line. Next, select your options and click on "Add to cart". A window will then open offering you either to continue shopping or to proceed to checkout. By clicking on "Proceed to Checkout", you are redirected to your cart where you can adjust quantities, validate, and then enter your delivery information. For a plaque without personalization, simply click directly on "Add to cart" and follow the same steps.
What are the available payment methods?
You can pay for your purchases securely by credit card (Carte Bleue, Visa, Mastercard) or by check. Your data is encrypted in SSL mode and is never saved on the site.
Is the payment secure on your site?
Yes, payment is completely secure on our site. Bank details are encrypted in SSL mode and are not kept on the site.
How do I ensure that my order has been validated?
When the order is confirmed and the payment is accepted, you will receive an email to notify you that it has been successfully registered. If you do not see an email in your inbox, remember to check your junk mail (spam folder). If you have not received any message within 24 hours of your purchase, please feel free to contact your artisan directly by mail.
How can I modify or cancel my order?
You can modify or cancel your order as long as you have not validated the payment.
Once the payment is validated, contact us immediately by phone and send us an email via the "Contact" section to block ongoing processing.
If your order has unfortunately already been processed or shipped:
- For standard signs: You benefit from the legal 14-day withdrawal period starting from receipt. You can return the unopened package to the address indicated in the "Contact" section. Upon receipt and inspection of the package, we will process the refund (return shipping costs remain your responsibility).
- For personalized signs: In accordance with current legislation (Article L221-28 of the Consumer Code), the right of withdrawal does not apply to personalized or custom-made products according to your specifications. Your sign can therefore neither be modified, canceled, nor refunded once manufacturing has begun.
I still haven't been delivered, what should I do?
If you have not been delivered within 30 days in Metropolitan France, and 60 days in the rest of the world, you can contact the carrier via the tracking number sent by email at the time your order was shipped, or contact us via the "Contact" section.
Can I return the products I ordered?
It all depends on the nature of your order:
- For standard signs (excluding personalized ones): You benefit from the legal 14-day withdrawal period starting from the receipt of your package. You can return the item at your own expense, in its original packaging and unopened, to the address indicated in the "Contact" section. Upon receipt and inspection of the package, we will process the refund.
- For personalized signs: In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to personalized or custom-made products according to your specifications. Personalized signs can therefore neither be returned, exchanged, nor refunded.